Water Bill
A Broward County water bill can be paid online, by phone, or at a Water & Wastewater Services customer service center. This article explains how to identify the county service responsible for your bill, set up online access, choose a payment method, and locate county information about charges and billing questions.
Who Handles Your Water Bill?
Broward County Water & Wastewater Services, or WWS, provides the county utility bill payment options described here. Before signing in or making a payment, look at your bill to confirm that it is a WWS bill. The county’s online instructions refer specifically to linking a WWS account. A property address in Broward County, by itself, does not identify the account you need to pay.
The Water & Wastewater Services page is the county’s starting point for utility bill links, payment options, billing information, and customer service. It also lists a Utility Provider Map. If you are trying to determine which utility serves an address, use that county listing as a starting point before creating an online account or selecting a payment system.
Keep the name of the office on your bill in mind as you proceed. Broward County’s general information service can help people locate county services, while WWS Customer Service is the contact identified on the water services page for utility payment questions. Using the office named on the bill helps avoid directing a billing question to a general county department.
Online Water Bill Access
WWS says that a customer making an online payment for the first time must create an AccessBROWARD account and link the WWS account or accounts they want to pay. AccessBROWARD is the sign-in system; the WWS account is the utility account being linked for payment. Those are separate parts of the process, so registering an email address alone does not complete the account-linking step described by WWS.
First-Time Account Setup
Open the county’s water bill sign-in page. The page offers a registration link for people who do not yet have an AccessBROWARD account. After creating your sign-in, follow the county’s instructions to link each WWS account you intend to pay. If you have more than one WWS account, the county’s payment guidance says to link the account or accounts you want to use online.
Have the bill for the account you intend to link available while you work. It is the clearest way to keep one service account distinct from another, particularly if you handle bills for multiple properties. Check that you are working with the intended WWS account before proceeding with a payment. The county’s instructions describe the need to link accounts, but the reference information does not specify the exact fields the system will request during that step.
Returning to Your Account
If you already have an AccessBROWARD account, the sign-in page asks for your email address and password. It also provides a “Forgot your password? Use the password recovery option if you cannot access your existing sign-in, rather than assuming that you need to register another one.
For a returning customer, it helps to distinguish a sign-in problem from a utility account question. The email address and password provide access to AccessBROWARD. The WWS account is the bill you linked for online payment. If you can sign in but need help identifying or discussing a bill, WWS Customer Service is the county contact listed with the utility payment information.
Ways to Pay the Bill
The WWS page presents online, phone, and in-person payment as its three main ways to pay a utility bill. Choose the method that fits the account you need to pay and the access you have available. For account-specific questions, use WWS Customer Service before relying on a general county information line.
Paying Online
Online payment begins with AccessBROWARD. First-time users need to register and link their WWS account or accounts; returning users can sign in with their email address and password. Going through the WWS page or its linked county sign-in page helps you reach the payment route identified by the agency responsible for the bill.
If you manage several accounts, pay attention to which one you have selected after signing in. Linking multiple WWS accounts is supported by the county’s instructions, and each bill should be matched to the account you mean to pay. Keep the bill at hand while reviewing account information so a payment intended for one property is not confused with another.
Paying by Phone
WWS also accepts bill payments by phone through its Customer Service number. Select option 1 for a payment call. The WWS Call Center is open Monday through Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:45 p.m. The break between those two periods matters if you plan to call during the middle of the day.
Have the bill you intend to pay in front of you when you call. That makes it easier to identify the correct WWS account and explain which charge or billing period you are asking about if you need assistance. The payment number appears in the department list at the end of this article.
Paying in Person
Customers can pay at either of the two WWS Customer Service Centers identified by the county: one in Pompano Beach and one in Lauderhill. The water services page identifies those locations by city. If an in-person visit is your preferred method, contact WWS Customer Service for the information you need to plan the visit.
Bring the bill for the account you want to pay so staff can identify the intended utility account. This is especially useful if your name is associated with more than one service address. Keep the WWS customer service centers distinct from Broward County’s general Governmental Center; the WWS page names Pompano Beach and Lauderhill as its in-person payment center locations.
Automatic Payments From a Bank Account
WWS offers Auto Pay for automatic payments from a checking or savings account. The county directs customers who want more information about this option to WWS Customer Service. If you are considering Auto Pay, identify the WWS account you want covered before asking about enrollment, particularly when you have multiple accounts.
Auto Pay is a separate choice from making an individual online, phone, or in-person payment. Review which account you intend to enroll and discuss any account-specific questions with WWS. The county’s water services page describes the eligible bank account types as checking and savings; it does not give additional enrollment steps in the supplied information.
Reading Charges on the Bill
The WWS page lists “How To Read Your Utility Bill” among its utility bill links. That county material is the appropriate place to begin when a line or section of the bill is unfamiliar. Keep the actual bill nearby as you review the explanation so you can compare its labels with the charges shown on your account.
The same page lists an “FY2026 Rates-Fees-Charge Summary.” Use the county’s rate and charge information when you need context for an amount appearing on a bill. A rate summary and an individual utility bill serve different purposes: the summary describes charges, while your bill shows what has been applied to your account. If a specific amount still does not make sense after that comparison, WWS Customer Service is the contact named on the water services page.
When asking about a charge, describe the item as it appears on the bill and have the bill available. If you have several service accounts, make clear which account the question concerns. That gives the office a more specific issue to address than a general question about water rates.
Billing Questions and Account Forms
Water bill questions do not all require the same county material. The WWS page lists utility bill links for payment instructions, new service requirements, payment locations, resident application guidelines, and a leak adjustment credit. Choose the item that matches the issue you are trying to resolve before contacting the office or submitting information.
Questions About a Possible Leak
If a bill raises a question about water use or a possible leak, the WWS page lists “Leak Adjustment Credit Guidelines.” Review those county guidelines for the applicable information before treating an adjustment as automatic. The supplied county description identifies the guidelines but does not set out the conditions or documents for a credit, so the guidelines themselves are the place to check the details for your situation.
A leak-related question is different from a question about what a standard charge means. For the first, begin with the leak adjustment guidelines. For the second, the bill-reading information and rates summary are more directly relevant. Keeping those questions separate can make a discussion with Customer Service more productive.
New Service and Applications
Someone arranging water service should look for “New Service Requirements” and “Resident Application Guidelines” on the WWS page. These are distinct from paying a bill for an account that is already in service. The county also maintains a Water & Wastewater Services forms page where customers can search and expand form topics.
Use the county’s requirements and application information for the type of service you need. Do not assume that creating an AccessBROWARD sign-in is itself an application for new water service: the WWS online payment instructions describe registration and account linking for paying WWS bills. If your immediate goal is to establish service, begin with the new service material listed by WWS.
Questions About Service Providers
The Utility Provider Map listed on the WWS page is relevant when you are trying to identify the provider associated with an address. Confirming the provider comes before choosing a bill payment route. The AccessBROWARD link in this article leads to the WWS payment sign-in, so it should be used for the WWS account you intend to pay.
If you still cannot identify the right county service or office, Broward County’s Agencies & Services directory includes 311 Broward, the county’s general information call center. It is a way to locate county services; questions about an identified WWS bill belong with WWS Customer Service.
Common Water Bill Mix-Ups
Several similar-looking tasks appear together on the WWS page. Separating them before you act can save time and help you reach the right information.
County address versus WWS account: Confirm the utility named on the bill. The county payment instructions apply to WWS accounts.
AccessBROWARD sign-in versus utility account: Registering provides a sign-in. First-time online payment also requires linking the WWS account or accounts you want to pay.
Payment versus new service: The payment sign-in addresses an existing WWS account. New service requirements and resident application guidelines are separate items on the WWS page.
General information versus billing help: 311 Broward provides information about county services. WWS Customer Service is the contact identified with utility bill payment and Auto Pay information.
Rate information versus an account charge: The county’s rates and charges summary provides general context. Your bill identifies charges on a particular account.
For any payment method, use the bill to keep the intended account clear. For questions, identify the particular charge, service address, or account issue you need the office to address. The WWS page groups its payment, billing, and service information together, making it possible to choose the relevant county material before you sign in, call, or visit.
Departments and Offices
Broward County Water & Wastewater Services — 954-831-3250
311 Broward — 201 N.W. 84 Ave., Plantation, FL 33324 — 311 or 954-831-4000
Water Bill FAQs
Why did my water use rise when nothing changed indoors?
Outdoor watering is worth checking first. Broward County says that, on average, more than half of the water used at home goes to irrigation. Compare your watering schedule with the period shown on your bill, and check for sprinklers running longer or more often than intended. If you use a county-supplied irrigation system, Water & Wastewater Services offers a free irrigation evaluation. An irrigation specialist can review your system and help you use outdoor water more efficiently. Have the bill and your current watering schedule handy so you can identify when the increase began.
Is there a credit for installing a water-saving toilet?
The county lists separate USEPA WaterSense toilet credit applications for residential customers and multi-family associations on its Water & Wastewater Services page. Select the application that fits the account and property before buying or installing a toilet in expectation of a credit. Check the county’s current application for qualifying requirements, any required proof, and submission instructions. The presence of an application does not mean every purchase qualifies or that a credit will appear automatically on your bill.
Which toilet credit application should a condo association use?
Start with the county’s “Multi-Family Association Application For USEPA WATERSENSE Toilet Credit,” rather than the residential application intended for an individual household. Confirm how the water service is billed for the property and review the application’s requirements before submitting it. If you need to locate county paperwork, the Water & Wastewater Services forms page lets you search and expand form topics. Keep the association’s utility bill available to match the application to the account that receives the charge.